Privacy policy
Welcome to Artwork Vietnam! We’re delighted to have you explore our collection of authentic Vietnamese artwork, from oil paintings to prints and 3D relief art, each piece capturing the spirit and culture of Vietnam. We value your trust and prioritize the privacy of your information. This Privacy Policy explains how we handle your personal data with care and transparency.
1. Information We Collect
We collect personal information when you voluntarily provide it to us, such as when placing an order, creating an account, submitting inquiries, or subscribing to our newsletter. This information may include:
Contact and Shipping Information: Name, email address, phone number, billing and delivery addresses.
Account Information: Login credentials and order history if you choose to create an account during checkout.
Order Details: Information about your artwork purchases, payment method (we do not store full payment card details), and shipping preferences.
Inquiry Details: Information about custom artwork requests, framing options, or specific requirements.
Website Usage: Data about how you interact with our website (pages visited, artworks viewed, time on site) collected via cookies and similar technologies.
Correspondence: Information contained within emails, support messages, or other communications.
You may complete your purchase as a guest without creating an account. However, creating an account allows you to view your cart across sessions, track your orders, and access your purchase history.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders, including shipping artwork to your location worldwide.
- Provide order tracking and delivery updates.
- Respond to your inquiries about our Vietnamese artwork collection.
- Send relevant communications such as order confirmations, shipping notifications, and, if you opt in, newsletters featuring new artwork and promotions.
- Personalize your browsing experience and recommend artwork based on your interests.
- Improve our website functionality and customer experience.
- Prevent fraud and ensure secure transactions.
3. Data Sharing
We do not sell, trade, or transfer your personal information to third parties without your consent, except as necessary to fulfill orders or as required by law. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering your artwork, provided they agree to keep this information confidential. These partners may include payment processors, shipping carriers, and website hosting services.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access and Correction: Request a copy of your information and correct any inaccuracies.
Deletion: Request that we delete your personal information under certain circumstances.
Opt-out of Marketing: Unsubscribe from promotional emails at any time via the link in our newsletters.
Restriction of Processing: Request limits on how we use your information.
Portability: Where feasible, request your data in a structured, transferable format.
To exercise these rights or ask questions about your personal information, please contact us using the details below.
6. Analytics, cookies and your choices
Who is responsible. Artwork Vietnam is operated by Fluixo LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States. You can reach us at contact@artworkvietnam.com.
What we measure, and why. We measure how visitors use this store so that we can understand what works and improve it, and we measure the results of our advertising. We use four tools:
- Matomo, which we host ourselves on a server in Germany. On this store, Matomo does not use cookies. It records the pages you view, the site or campaign that brought you here, your type of device and browser, your approximate location, and store events such as products viewed, cart updates and orders. Your IP address is shortened before it is stored. Detailed visit records are deleted after 180 days; after that, we keep only aggregated reports.
- Google Analytics 4, provided by Google. It uses cookies to measure visits and store events such as products viewed, items added to the cart, checkouts and orders.
- Microsoft Clarity, provided by Microsoft. It uses cookies and records how pages are used, such as clicks, scrolling and mouse movements, to help us find what is confusing or broken.
- Google Ads, provided by Google. It runs only if you accept marketing cookies. It uses cookies to measure which of our ads lead to visits and purchases, and it can be used to show our ads to people who have visited this store.
Google and Microsoft may process this data in the United States.
When we measure.
- In most countries, including the European Union, the European Economic Area, the United Kingdom, Canada and Vietnam, none of these tools runs until you accept them in the cookie banner, by clicking Accept or by choosing categories under View preferences.
- In the United States, Japan, Mexico, Australia and Switzerland, Matomo starts measuring your visit when you arrive, unless you refuse (see below). Google Analytics, Microsoft Clarity and Google Ads still wait until you accept them.
If we cannot tell which country you are in, we treat you as a visitor who must accept first.
How to refuse or change your choice.
- Click Deny in the cookie banner. To change your choice later, use the cookie settings button in the bottom corner of the page. We remember your choice for six months.
- If your browser sends a Global Privacy Control or Do Not Track signal, Matomo does not start before you accept, including in the countries listed above.
- You can also write to contact@artworkvietnam.com to object to measurement.
Legal basis. Google Analytics, Microsoft Clarity and Google Ads run only with your consent, which you can withdraw at any time. Matomo also runs only with your consent, except in the countries listed above, where we rely on our legitimate interest in understanding and improving our store; you can object at any time.
7. Updates to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically. The “Last Updated” date below indicates the most recent revision.
8. Contact Us
For questions, requests, or concerns about your privacy, please contact us at: contact@artworkvietnam.com
Last updated: 14 September 2026