よくある質問
オーダーペイントよくあるご質問
What can I send as a reference?+
Photos from a phone or camera, scans of old prints, or screenshots, as long as faces and details are in focus. You can add a few written lines about what you want.
What sizes and finishes can I choose?+
Write the size you have in mind in the form and the quote is for that size. You can choose a rolled canvas, a canvas stretched on a frame, or a framed painting.
どのくらい時間がかかりますか？+
Once you accept the quote, painting takes 2〜4週間. After it ships, delivery takes 5～7営業日.
Who makes the frames?+
The stretcher bars and the frames are made by the wood artisans of the collective.
How is it delivered?+
Shipping costs you nothing. The parcel goes by UPSまたはDHL with a tracking number.
Can I ask for changes?+
Yes. Revisions are unlimited on custom orders: tell us what to change and we adjust the painting.
仕上がりにご満足いただけない場合はどうなりますか？+
You can return the painting within 30 days for a full refund. The customer pays the return shipping.
有名画家の様式を模倣せずに、写真を忠実に描いてもらえますか？+
はい。忠実でニュートラルな方向性をお選びいただければ、参考写真の人物、背景、色彩、比率を保ちながら、手描きの油彩画にお仕上げします。
より芸術的な解釈を依頼できますか？+
Yes. Choose the creative direction and describe the mood, palette and brushwork you want. Your quote confirms what is feasible before any painting begins.
複数の写真を1枚の絵画にまとめられますか？+
はい。複数の参考写真を1つのまとまった構図に組み合わせることができます。登場させたい人物や物、ご希望の背景、変更してはいけない詳細をお知らせください。
Will I see the painting before it ships?+
Yes. When your painting is finished, we send you a photo of it before it ships. If anything needs adjusting, we correct it before the painting is dispatched.
